Win99 takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform.
This Privacy Policy outlines Win99's data handling practices and complies with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the Win99 platform, you agree to the practices described in this policy. Please contact our support team if you have any privacy-related enquiries.
Win99 ("we", "Platform") owns and operates the website win99.bz and the Win99 mobile app, available for iOS and Android. We understand that privacy is more than a legal requirement — it is a fundamental right of every user that we fully respect.
This Privacy Policy document is designed to give you a clear and transparent overview of how Win99 manages your personal information — from the moment you register an account through every use of our services. We do not sell, rent, or disclose your personal data to third parties without your consent, except in the circumstances described in this policy.
This policy applies to all information collected through the Win99 website, mobile app, Live Chat, email, and any other official communication channels. By using any Win99 service after this policy's effective date, you acknowledge that you have read and understood its contents.
Win99 collects your personal information through several different means. Below are the types of information we may collect while you use our platform:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | KYC identity verification, legal compliance |
| Contact Information | Email address, phone number, mailing address | Communications, customer support, notifications |
| Financial Information | Bank account number, e-wallet, transaction records | Processing Deposits and Withdrawals |
| Usage Data | Game logs, betting history, game preferences | Service improvement, fraud detection |
| Technical Data | IP address, device type, operating system, browser | Account security, platform performance analysis |
In addition to information you provide directly, we also collect data automatically through cookies, tracking pixels, and similar technologies when you browse the win99 platform. This information helps us improve the user experience and detect any suspicious activity.
Win99 uses the information collected for legitimate and specific purposes. We will not use your data for any other purpose without notifying you in advance. Below are the primary purposes for which your data is used:
Win99 will only process your personal data where a valid legal basis exists — whether based on your consent, contractual necessity, legal obligation, or Win99's legitimate interests that do not override your privacy rights.
Win99 uses secure server infrastructure with high-level data encryption to ensure all member personal information is stored safely. Below are the key security measures we practise:
Your personal data will be retained for as long as your Win99 account is active, or as long as necessary to fulfil the purposes stated in this policy. After account closure, we may retain certain data for an additional period of up to 7 years to meet applicable legal and regulatory requirements, particularly financial records and KYC.
While win99 takes robust security measures, no system can guarantee absolute security. In the event of any material data breach, we will notify affected users and the relevant authorities within the timeframe required by law.
Win99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are certain situations where we need to share your information with the following parties:
In all data-sharing situations, Win99 ensures that only the necessary information is shared, and all receiving parties are bound by confidentiality and data protection obligations equal to or higher than the standards we uphold.
Win99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the win99.bz website or use the Win99 app.
The types of cookies we use are as follows:
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and user experience of the Win99 platform.
As a win99 member and under the Malaysia Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in our records.
You have the right to object to the processing of your data for direct marketing purposes at any time.
Under certain circumstances, you may request the deletion of your personal data from our records.
You may request that we restrict the processing of your data in certain situations as provided by law.
You have the right to receive your data in a machine-readable format for transfer to another provider.
To exercise any of the above rights, please contact the win99 customer support team via Live Chat. We will endeavour to process your request within 30 days from the date of receipt. In complex cases, this period may be extended with appropriate notice.
Win99 strictly prohibits individuals under 18 years of age from registering or using this platform.
Win99 does not intentionally collect, store, or process any personal information from individuals under 18 years of age. All registration processes include strict age verification and KYC checks to ensure only eligible individuals can access the platform.
If we find that information from a minor has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on this platform are requested to contact us immediately so that appropriate action can be taken.
The win99 platform may contain references to third-party services such as payment providers and game providers. Each provider has its own privacy policy separate from win99's policy.
Win99 is not responsible for the privacy practices or content of third-party platforms. We encourage you to read and understand the privacy policy of each platform you use alongside Win99, particularly when you provide your personal information to them directly in the context of related services.
All third-party integrations within the win99 platform have been reviewed and confirmed to meet the security and privacy standards set by win99 before being used on our platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how win99 handles your personal data, please contact our team through the following channels:
The win99 data protection team will endeavour to respond to all privacy-related enquiries within 5 to 7 working days. For more complex complaints, we may require additional time but will keep you updated on the progress of your case.
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. Win99 reserves the right to modify this policy from time to time. Any material changes will be communicated to members via an in-platform notice or email.
Six core pillars that ensure your personal information remains safe and protected with Win99 at all times.
All data transmitted between your device and win99 servers is protected with 256-bit SSL encryption — the highest security standard in the industry.
Win99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Your privacy rights are fully protected under the local legal framework.
Win99 never sells, rents, or trades member personal data to third parties. Your privacy is not a commodity — it is our responsibility.
You may access, correct, or request the deletion of your data at any time. Win99 provides a straightforward and transparent process for exercising your privacy rights.
The win99 security system undergoes regular audits and penetration testing by independent experts to ensure data protection is always maintained at the highest level.
The win99 support team is available at any time to assist with any privacy or data security enquiries via Live Chat in Bahasa Melayu.
Create your Win99 account today and enjoy a safe, private, and responsible online entertainment experience. Your data is protected to the highest security standards.